Argh. I am so tired of bad customer service. I am currently dealing with bad service from WebKinz World.
I worked in service industry most of my life and I currently work as a marketing consultant and I really appreciate when I get great customer service and I am especially annoyed when a company gets it so wrong. I have been dealing with a ridiculous customer service problem with the popular WebKinz toys and online pets. My daughter and her friends love them. She has 20+ of them- most she has bought with her own money. I usually buy these for birthday presents, etc.
Huge WebKinz Trading Card Fiasco and Disappointment
This week she bought a Webkinz Pony and for a change she picked up a pack of the Webkinz trading cards. She jumped out of her seat in the car ride home screaming that she won a free online webkinz and that only 1 and 36 win.
As soon we go in the door she is telling her dad about it.. raced to computer and started yelling that ti wouldn’t work, etc could I help. I went over and entered all the info- and sure enough got the error message “this code all ready in use” ARGH. We went to contact section and filed a ticket… this was a few days ago.
We do something called joys and concerns at dinner and light candle for our “joys” and “concerns” and this was her joy…
Bad Experience With Webkinz
I got email yesterday from the company:
After some investigation, we have concluded that there is an issue with your Secret Code. In order for us to receive all your previous information you MUST REPLY TO THIS EMAIL and provide us with the following so that we can investigate further.
1. First name of the user
2. Date of Birth of the user (yyyy-mm-dd)
3. State or Province/Country of the user
4. Pet Type
5. Secret code
6. Contact Name (This person must be an adult)
7. Contact Phone Number
8. Sequence Number (This is printed on the top left side of the opened Webkinz tag or on the back of the tag, above the UPC code on the tag. This number could be up to 15 digits long) (Not applicable to Trading Cards)
9. UPC code (this bar code is printed on the fabric tag sewn to the Webkinz Plush Toy) (Not applicable to Trading Cards)
10. Place of Purchase (Store Name, City, State)
Webkinz Customer Support
Note that it was a trading card that was issue- a 2.95 purchase. It was made with her allowance and she is REALLY wanting me to fix this. She is convinced now that WebKinz is tricking kids, etc… although I have assured that they don’t do that kind of thing, etc. I have already wasted too much time on this. This should be a no brain-er for Webkinz- just send another code.
So, then I write back saying- this is a trading card- not the webkinz stuffed animal. Can you PLEASE help me …
Here is next e-mail I received:
Thank you for your question. You asked us about problems with your Webkinz Trading Cards.
If you have purchased packs or boxes of our Webkinz Trading Cards, and you find they are damaged or defective in any way, please return the sales receipt, all contents, and packaging to:
Attn: Trading Card Product Replacement
60 Industrial Parkway
Cheektowaga NY 14227-9903
Attn: Trading Card Product Replacement
One Pearce Rd.
Be sure to include a letter detailing the problem, along with your first and last name, your Webkinz User Name, your address information, and a phone number in case we need to contact you for any reason.
If you find that a single card is damaged when you open a pack, please send the damaged card(s) and packaging, along with your letter, to the address listed above.
I am surprised they didn’t ask for DNA sample. This is for a $2.95 trading card and for an ONLINE pet!
I honestly would drop it if she wasn’t so upset and excited about the win. I will report back on all of this.
Am I nuts here? or Am I just victim of consumer road rage??
I am pretty curious about this- the Kindle Wireless Reading Device and at just under 400.00 I am definitely NOT curious enough to buy and try it. I am not opposed the idea of a paperless book- science fiction wries have been predicting them for 40 + years. It is bit weird that is finally happening and available to the mainstream. [Read more…]
Homeschooling times is keeping a running list of items neing found in the Neopet Advent calendar this year.
List of NeoPet Advent Calendar items 2007
Homeschooling Times has put together list of free online role playing games that are kids friendly- see the list here: Free Online Role Playing (MMORPG)